Admin profile is unable to see users

Backend functionalities: user management, course management, reports, certificates, etc.
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YunHdz
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Joined: Wed May 20, 2020 10:01 am

Admin profile is unable to see users

Post by YunHdz »

We currently have 11 Admin in our account and one of them is not able to some users. In specific last users added to the system. They have disappeared from the organization chart.
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max
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Re: Admin profile is unable to see users

Post by max »

Did you assign your admin a specific folder or only specific users?

If you assigned him a folder (node) I guess the last users have not been added to the folder managed by that admin
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Elearnit - Elearning e Knowledge Management
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YunHdz
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Posts: 8
Joined: Wed May 20, 2020 10:01 am

Re: Admin profile is unable to see users

Post by YunHdz »

No, the Admin profile does not have assigned any specific folder. It has "all access".
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alberto
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Re: Admin profile is unable to see users

Post by alberto »

What is "All Access"? You can just assign specific users or either orgchart nodes, or groups, or roles.
Make sure you are usign orgchart assignment:
https://docs.formalms.org/reference-gui ... sign_users
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