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help desk
Posted: Thu Dec 04, 2014 7:10 am
by slava
hi gurus
i cant change help desk email, i change it in main-->setting but in the form still old one.
thanks
slava
Re: help desk
Posted: Thu Dec 04, 2014 9:40 am
by max
Hi Slava,
the help desk e-mail is configured under main->configuration->settings->user->customer help e-mail
That is the e-mail address that will RECEIVE the help desk e-mail
When you open the help desk form from the front end to ask for help, the SENDER e-mail is of course the user's e-mail. So if it's you who opens the form, the e-mail address is always yours...
(not a bug => moving to the correct forum)