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Not Able to create user
Posted: Sat Aug 15, 2020 6:58 pm
by rudy
Hi I am trying to create user in format 2.4.2, but it is not allowing me to do and giving some error exclamation mark.
https://scrn.li/DB0ox0EYVYqoZQ
Re: Not Able to create user
Posted: Sat Aug 15, 2020 8:57 pm
by alfa24
Are you filling all the fields?
Re: Not Able to create user
Posted: Sun Aug 16, 2020 5:44 am
by rudy
No only username and email and password. It was working fine in previous versions
Re: Not Able to create user
Posted: Sun Aug 16, 2020 7:13 am
by alfa24
What if you fill first and last name?
Re: Not Able to create user
Posted: Sun Aug 16, 2020 6:15 pm
by rudy
I tried, it is still gving the ssame error
Re: Not Able to create user
Posted: Sun Aug 16, 2020 6:48 pm
by alfa24
Since I can't test on a 2.4.2, I can suppose this is related to your SMTP issue.
Re: Not Able to create user
Posted: Sun Aug 16, 2020 8:27 pm
by max
Ok, Alfa24 made me guess what's happening with user creation. Since you cannot send e-mails, and the lms is supposed to send an email when you create a user, then you are not able to create it.
Turn off the automatic notification (it's the first one in the Event Manager) section and you'll be able to create users.
Re: Not Able to create user
Posted: Mon Aug 17, 2020 5:17 pm
by rudy
Is it mandatory to turn off, as it was not off in 2.3 version and it is working, however i did that but it is still giving same issue. please can my email problem be solved also, as i actually talked so much about forma in front of my boss and now it is not working, so it is becoming a problem for and i really dont want to shift to any other lms
Re: Not Able to create user
Posted: Mon Aug 17, 2020 6:57 pm
by alfa24
If the "unable to create user" error is related to YOUR SMTP problems, you'll have to fix it on your own.
Otherwise, you'll have to wait for un-associated users (as I am) to download 2.4.2 and try to replicate the issue, that is when the next version will be released.
I bet on the first case, to be honest.