Cannot play SCORM content on Chrome

Anything about what happens on the user and teacher side
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wanadli
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Cannot play SCORM content on Chrome

Post by wanadli »

Hello ...
I'm having issues playing SCORM content created on Articulate on FormaLMS 4.x.
It's returning some JS error.
It works fine on Firefox though.

Anyone has faced this issue before?

Cheers
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alfa24
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Re: Cannot play SCORM content on Chrome

Post by alfa24 »

Hi,
you should inspect your console developer window, first, and report errors, if any.
Alongside with front end errors, you should analyse backend errors too.
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wanadli
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Posts: 12
Joined: Sun Oct 14, 2012 5:00 pm

Re: Cannot play SCORM content on Chrome

Post by wanadli »

This is what it's showing.

Was wondering is SCORM working well on your Chrome?
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alfa24
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Re: Cannot play SCORM content on Chrome

Post by alfa24 »

Can you try the SCORM on other Chrome instances? Other devices, o.s., and so on? Does the issue always occur?
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wanadli
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Re: Cannot play SCORM content on Chrome

Post by wanadli »

Yes I did. Still the same error.
Apparently happens to not just this particular SCORM package but all SCORM
alfa24
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Re: Cannot play SCORM content on Chrome

Post by alfa24 »

Articulate storyline? Version? Could you share a test package?
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wanadli
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Re: Cannot play SCORM content on Chrome

Post by wanadli »

alfa24
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Re: Cannot play SCORM content on Chrome

Post by alfa24 »

It seems it's an ADOBE CAPTIVATE package, not an ARTICULATE one.
That said, I tested it on various versions of FORMA LMS and it's working correctly on Google Chrome.
I can't test it on a 4.0.7 as it's not public. If 4.0.7 has a problem with this package on Google Chrome, I could confirm it being on your instance.
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wanadli
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Re: Cannot play SCORM content on Chrome

Post by wanadli »

My bad ... it's Articulate.

Thank you for testing on your side.
Really appreciate it.

Narrows down my scope of work.
wanadli
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Posts: 12
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Re: Cannot play SCORM content on Chrome

Post by wanadli »

UPDATE
Managed to solve this issue. Turns out it boils down to the server configuration. We had to turn off certain security protocol in server to allow the JS script through.
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