Access denied, please check your password

Install and configure FormaLMS and DoceboCE
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samarth
Newbie
Posts: 4
Joined: Mon Feb 03, 2025 12:21 pm

Access denied, please check your password

Post by samarth »

We are currently evaluating various Learning Management Systems (LMS) and have come across FormaLMS(4.0.11 public stable release). However, during the installation process on our Windows system, we are encountering authentication issues. Despite entering the correct credentials, we receive an error message stating, 'Access denied, please check your password.'

Environment Details:

Development Environment: Laragon
PHP Version: 8.1.10
MySQL Version: 8.0.30
Apache version:2.4.54

Database Configuration:

$cfg['db_type'] = 'mysqli';
$cfg['db_host'] = 'localhost';
$cfg['db_user'] = 'root';
$cfg['db_pass'] = '************';
$cfg['db_name'] = 'formalms';
$cfg['db_charset'] = 'utf8';

If anyone has any insights on resolving this issue with the given configuration, their assistance would be greatly appreciated.
alfa24
Senior Boarder
Posts: 2196
Joined: Fri Nov 24, 2017 8:45 am

Re: Access denied, please check your password

Post by alfa24 »

Hi,
Check the admin user has bene successfully created in core_user table
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samarth
Newbie
Posts: 4
Joined: Mon Feb 03, 2025 12:21 pm

Re: Access denied, please check your password

Post by samarth »

Hey,
I took a look at the core_user table, and there’s no admin user created. Any idea what could be causing this or how to manually add one?

Attached below is a screenshot of the core_user table. Please let me know if it helps in any way
Attachments
core_user.png
alfa24
Senior Boarder
Posts: 2196
Joined: Fri Nov 24, 2017 8:45 am

Re: Access denied, please check your password

Post by alfa24 »

I bet on your mysql server version.
Please provide details about it, with full package name.
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samarth
Newbie
Posts: 4
Joined: Mon Feb 03, 2025 12:21 pm

Re: Access denied, please check your password

Post by samarth »

Since I am using Laragon as my development environment, MySQL comes pre-installed with version 8.0.30. However, I am unsure about the package part you mentioned.
alfa24
Senior Boarder
Posts: 2196
Joined: Fri Nov 24, 2017 8:45 am

Re: Access denied, please check your password

Post by alfa24 »

Mysql 8 is not supported.
Check here the requirements: https://docs2.formalms.org/books/refere ... quirements
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samarth
Newbie
Posts: 4
Joined: Mon Feb 03, 2025 12:21 pm

Re: Access denied, please check your password

Post by samarth »

Hey alfa24 thank you for your guidance and support in resolving the FormaLMS and MySQL version issues. Your assistance was truly helpful, and I appreciate your time and effort in helping me get everything working smoothly. :D
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